Up. Up. And Away!
Upselling is a double-edged sword.
Used well, it loosens purse strings for mutual benefit.
Done badly, it’s a cut-throat affair.
So how to handle this tricky tool?
The Ugly
Many customers do NOT want fries with ANY thing.
I used to start burger orders with: ‘I don’t want fries or a drink, please. What I would like is …’
Now I just [...]
Happy Ending
Winners are grinners!
[Click here for Part 1 of this gripping saga.]
On Sunday, my new-car quest finally met success.
And yielded more interesting lessons to boot (nyuk nyuk).
Here, then, is a jovial bookend to last week’s dismal missive.
Cold Call
I was pondering whether roller blading could work for me when the phone rang.
It was [...]
Auto Destruct
I tried to find a brick wall.
This was the best I could do.
Every so often, the real world slaps you so hard, you lose the breath to cry out.
Enter new car salesmen.
New for Old
The ‘new’, I learnt this week, applies only to cars – not salesmen.
In the decade since [...]
The Bigger Issues
The Big Issue is a fabulous way for homeless and marginalised people to improve their health, well-being, social connection and self-worth.
This sterling initiative also offers valuable sales lessons to business people.
Two Cities
I live in a schizophrenic area.
Hip Street teems with bright, well-heeled young things in groovy restaurants.
Just a few blocks away, Mean Street is haunted [...]
