No Guarantees
My business coach insists that guaranteeing my work is crucial to my success. I’m good at what I do. I like my clients. I respect my coach. So why don’t I offer guarantees?
At a superficial level, it’s the fear of giving money back or doing something again. It’s hard enough to make a living [...]
Naming Rights
When I began this blog, I resolved to name organisations only if praising them. I was determined not to use this privileged communication platform to snipe at firms who’d done me wrong. But lately, my internet service provider (ISP) has been driving me crazy (and jeopardising my business) with what I believe to be very [...]
