What Lovely Teeth You Have!
Do you sing your clients’ praises?
We know it’s vital to make customers feel good.
But how often do we make them feel fantastic – like life is beautiful and the world is a happy, marvellous place?
Too seldom, I’ll wager.
Dear God
I don’t pray often, but once a year I always do.
It’s when I’m stiff with fear [...]
No means YES!
Truth is best. And good guys can finish first.
For ten years I never said ‘no’ to a client or prospect.
The other day, I did.
Contrary to my deep fears, the consequences have been wonderful.
I can’t wait to naysay again.
No dice
I was really busy with a big job for a fabulous new client.
This unusual combo saw [...]
