Poll dancing – Part 3
One firm’s quest for client hearts & minds
Part 3 of 3 (Action)
Read Part 1 and Part 2
Armed with a mother load of intelligence from my first client survey, I asked my trusty business coach, Winston Marsh , what I should do with it.
Here’s what Winno said to me (in his uniquely forthright style):
Thank everyone for participating [...]
Poll dancing – Part 2
One firm’s quest for client hearts & minds
Part 2 of 3 (Results)
Read Part 1
So there I was; proud owner of my first ever client survey results.
My deepest fears populated the response options; it was time to see if they were true.
Question 1 (Multiple Choice)
Scanning the chart below, I was instantly relieved at two findings:
Only one [...]
Poll dancing
One firm’s quest for client hearts & minds
Part 1 of 3
Every empire has its bad days. When my revenue dipped 20%, I wanted to know if it was the Global Financial Crisis or something I’d said.
My wife suggested an online client survey. This turned out to be a very good idea.
Research
I’d heard of SurveyMonkey, but [...]
