Hitting the Books
The money AND the books!
Every now and then I hit a paragon of customer communication.
This one comes from Clouston & Hall Booksellers, who deal in remaindered books.
It hits so many of my buttons, I had to table it for you:
Read it & Leap
Dear Customer,
In the past two years something has happened. Our records show [...]
Pain Points – Part 2
Part 1 covered the top eight ‘pain points’ (as ranked by SMEs in MYOB’s Business Monitor).
Here are the lower eight, again with my comments.
9. Doing monthly accounts including tax
I hate bookkeeping so much, I put all my papers in a box and spend one agonising day per quarter sorting them out.
I like words, not numbers!
10. [...]
