Some eBayers are less equal than others.
I’m pretty miffed at eBay.
Yet again, a firm has punished my loyalty by excluding me from special deals offered to new customers.
My latest experience teaches the value of:
- Avoiding sudden moves.
- Keeping customers informed.
- Ensuring your definition of ‘good’ matches theirs.
We’ll also see how ‘online chat help’ stacks up.
It began so well …
After seven years of dedicated eBaying, I’d earned a 100% approval rating from 391 customer reviews. (And if you’ve endured the cretins who try to rort eBay, you’ll know this is quite a feat.)
So I was delighted when eBay unilaterally tacked a PowerSeller logo to my name. I clicked it to learn that:
PowerSellers are a community of sellers who are recognised and respected for their selling efforts on eBay.
As pillars of our community, PowerSellers are committed to upholding and embracing the core values that are the very foundation of eBay.
They are exemplary members who are held to the highest standards of professionalism, having achieved and maintained a 98% positive feedback rating and an excellent sales performance record.
Yep! I thought. That’s me alright! Nice one, eBay. So what do I get? What do I get?
What I got was an email offering a weekend of FREE ads.
This didn’t look like a PowerSeller-specific offer, but I was still eager to take the win.
It was timely, as I had 22 unsold items ready to relist.
I started to do so, only to find my ads were not going up for free.
After some exploration, I found fine print which said the offer excluded PowerSellers!
I was literally being punished for being a good guy.
We were only talking a few bucks, so I was confident of negotiating a solution via eBay’s online help chat.
Thank you for contacting eBay Australia Live Help! Please hold for the next available Live Help representative.
Petra*. has joined this session!
Connected with Petra.
Hi! Thank you for contacting eBay, Petra here. Can I grab your full name please?
Thanks and how can I be of help Paul?
It seems the deal of free ads over this weekend doesn’t apply to PowerSellers. Is this true, Petra?
Are you still there?
Yes I am here.
What free ads are you referring to?
I got an email on Friday offering no insert fees for all ads starting at $0.99. When I read the fine print, however, it said it didn’t apply to PowerSellers. This upset me, as I’ve just become a PowerSeller and I feel I’m being punished for my loyalty, while lesser eBayers are getting a better deal. Is this the case, or do I have my wires crossed?
Are you referring to this List your 99c Auctions for free?
Yes. The fine print says: *Not available to Store subscribers, accounts registered outside Australia, PowerSellers and business registered sellers.
I understand you would want to avail of the offer.
Let e explain this to you.
Yes for any offers there are terms and conditions also qualification just like of becoming a power seller.
Why you are not qualify for the reduced pricing? Because your fees are reduced already.
Much reduced than regular sellers.
It depends on your Powerseller Status as you were given discounts.
Also if you have a store insertion fees and final value fees are lesser too./
Right. Would you concede that, whatever discounts I now receive as a PowerSeller, they’re not quite as attractive as FREE?
Then it’s your option now.
Youc an opt out as a power seller.
Right. Would you also agree it’s a bit ordinary that, after 7 years, 391 positive comments and a 100% positive approval rating, it’s not unreasonable for me to wish I could enjoy the weekend benefit lesser eBayers are receiving as we speak?
It is your opinion and that is respected. Everyone fines something that suits for them depending on how they benefit from things being offered.
If you think that you can benefit more on not being a powerseller then it’s your point of view.
OK, Petra. Thank you for your time.
Welcome. It’s my pleasure chatting with you. Thanks for using eBay Australia Live Help. Whenever you’re ready please close the window.
Thank you, Petra. The pleasure has been all yours. Please note that this conversation may be recorded for training and blogging purposes.
No worries. If that suits you.
Petra has left this session!
The session has ended!
Not Happy Jan
When eBay made me a PowerSeller, they didn’t consult me or explain the terms.
They assumed the new ‘benefits’ (of which I’m still unaware) transcended those I’d enjoyed as a lesser mortal.
Obviously they were wrong, and I feel decidedly unspecial about my treatment.
A celebration of steadfast loyalty has been botched for the sake of policy, procedure and a few bucks.
Nor do I feel keen to press on with further sales.
Maybe it’s time for a change.
What do you think of it all?
Has eBay sold out?
I bid you speak.
* Not her real name.
Paul Hassing, Founder & Senior Writer, The Feisty Empire