Archive for December, 2009
Poll dancing – Part 3
One firm’s quest for client hearts & minds
Part 3 of 3 (Action)
Read Part 1 and Part 2
Armed with a mother load of intelligence from my first client survey, I asked my trusty business coach, Winston Marsh , what I should do with it.
Here’s what Winno said to me (in his uniquely forthright style):
Thank everyone for participating [...]
Poll dancing – Part 2
One firm’s quest for client hearts & minds
Part 2 of 3 (Results)
Read Part 1
So there I was; proud owner of my first ever client survey results.
My deepest fears populated the response options; it was time to see if they were true.
Question 1 (Multiple Choice)
Scanning the chart below, I was instantly relieved at two findings:
Only one [...]
Poll dancing
One firm’s quest for client hearts & minds
Part 1 of 3
Every empire has its bad days. When my revenue dipped 20%, I wanted to know if it was the Global Financial Crisis or something I’d said.
My wife suggested an online client survey. This turned out to be a very good idea.
Research
I’d heard of SurveyMonkey, but [...]
Sole Trader Christmas Party
I work alone from my home office. Running your own business is great, but it can make you a bit paranoid.
Last year was tough and, as my only employee, I really carried the can.
When December came, I felt a party was needed to reward effort and boost morale.
Before
I asked for volunteers to form a committee. [...]
Life on Earth
Today we welcome the talented Adam Finlay as our guest blogger. Adam’s been with us from the beginning, contributing eloquent and enlightened comments and teaching us all new words . We thought it was time he stepped out from behind the comments box and into the limelight, to tell us about why small business [...]
Surrender to Drama
Have I mentioned that I’m busy, really busy? Well, now I am REALLY REALLY busy and life is so hard, and it’s not fair, and I will never get all this done, and it’s all my fault for taking on too much, and are there really only three weeks to Christmas, and why doesn’t anyone ever [...]
Then and Now
Today we welcome Judy Oldmeadow to Small Business Owner. Like many small business owners, Judy’s experienced the underbelly of self-employment: back-breaking hours, loneliness and isolation. She’s come out the other side as an inspiring example of persistence; today she shares her very poignant journey with us.
Dark days
Last day of school holidays. It’s nearly dark as I [...]
